Thông tin

1. Member policy

2. Shopping guide

3. Payment

4. Delivery

5. Exchange/Refund

6. Cancel Order

7. Review

8. Freeship policy



Chuu always aims to provide the best shipping service for all orders of the customers.

- For online payment orders, after completing the order, customers will select the available delivery tariff of Chuu, the fee schedule will provide information about shipping units, time and cost. Customers can choose the method that suits their needs.

- For cash payment orders (COD), after completing the order, the customer will receive the goods within 2-8 business days depending on the distance

+ Hanoi and Ho Chi Minh City: 2-5 working days

+ Suburbs of Hanoi & Ho Chi Minh City: 2-8 working days

- Customers can look up order status by phone number on Chuu's website (for online payment orders)


- Chuu only accepts orders that provide sufficient information correctly, especially address information and phone number of the recipient. (Please provide 2 phone numbers when ordering)

- Chuu will not be responsible for unsuccessful deliveries arising from customers (wrong address, wrong phone number, etc.)

Any questions please contact us via hotline: 0906 869 255

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